Terms & Conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair we cannot guarantee hair color or texture. Our natural hair comes in straight, wavy and curly patterns, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color. *ALL SALES ARE FINAL.
Policy Changes
LUXE COUTURE, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Payment Terms
Terms of payment are always 100% upfront, unless agreed upon layaway arrangement has been made. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
Couture Cash
"Couture Cash" does not hold monetary value and cannot be redeemed towards the purchase price of hair. Couture Cash equates to points awarded to your account that in exchange lead to a VIP status that is based on the amount of points you have accrued within a 12-month period. Points (couture cash) can be awarded by: your hair purchases (every dollar spent equals one point. Shipping cost not included.); by referring a friend, by sending in a photo of you wearing Luxe Couture Hair; by doing a YouTube Video; or by writing a fabulous review about your Luxe Couture Hair.
Order Processing
All orders received are processed and shipped within seven days (holidays amd Sundays excluded). Orders are shipped using USPS Priority Mail and usually arrive within 3 days from ship date. We require signature upon delivery for confirmation.
No sale is final until approved by LUXE COUTURE. LUXE COUTURE reserves the right to withhold approval at its sole discretion.
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a mailing day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. info@lcextensions.com
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. No address corrections can be made after your shipment has been sent you. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-877-817-4247. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 10-15 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation of the situation.
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Personal Information - Information We May Collect
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, a phone number, an email address, credit card information, payment information, and billing address. In general, you can visit the Site without telling us who you are or revealing any Personal Information about yourself. However, in order to access certain information, services, or features that may be contained on the Site, we may require you to provide Personal Information. For example, we will collect certain Personal Information if you choose to subscribe to a mailing list, register for an account, participate in special offers, sweepstakes or other promotions, sign up for our blog, or send questions or comments to us via e-mail. If you would like to purchase any products or merchandise offered for sale on the Site using a credit card, we also will collect your credit card information and a shipping address.
Security
We intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. The security of your Personal Information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, there is some risk in transmitting information electronically. We cannot guarantee the security of our databases, nor can be guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. By supplying us with information, you acknowledge these risks and signify that you have voluntarily chosen to provide the information despite the inherent risks involved Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.
If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.
Governing Law
LUXE COUTURE makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using our Site, you consent to the transfer and use of your information outside your country.
Submissions
Apart from your personal information, any communication or material you send to LUXE COUTURE, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the LUXE COUTURE site may be used by LUXE COUTURE for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to LUXE COUTURE, you irrevocably transfer and assign to LUXE COUTURE, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. LUXE COUTURE is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to LUXE COUTURE for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
Third Party Content
LUXE COUTURE may provide content of third parties, including without limitation, customer blogs, commentaries, and links to thirds party sites, (\"Third Party Content\") as a service to those interested in this information. LUXE COUTURE does not monitor, approve or have any control over any Third Party Content. does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content. LUXE COUTURE is not responsible for updating or reviewing Third Party Content. You use Third Party Content at your own risk.
Programs
LUXE COUTURE reserves the right to cancel or change any program without notice at any time.
If you have any comments or questions regarding our Terms and Conditions, please contact us at info@lcextensions.com, or at our contact information below.
Luxe Couture
P.O. Box 9611
San Bernardino, Ca 92427
