POLICIES

Returns

Though we highly doubt that you'd want to return our fabulous hair, we do understand that sometimes situations arise. If for any reason you want to return your Luxe Couture Extensions, we do extend a three (3) day timeframe to mail your extensions back for a full refund, minus the cost of all shipping charges. In order for hair to be eligible for a return hair MUST be unused and in the original packaging. Please note, hair cannot be altered in any way. This means, but is not limited to: altering your hair chemically (this includes coloring, straightening, curling treatments), altering your hair mechanically (this includes blow drying, flat ironing, or curling), installing your hair extensions, or cutting the hair or the wefts.

Replacements

We take great pride in our product and want our customers to be 100% satisfied. Enclosed with every order are instructions to test your hair bundles shedding, tangling, and texture. We ask that this test is done prior to installing your extensions. After installation, since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be resolved by implementing a good hair care regimen. However, if you feel you've received a product that is truly defective and unusual we would like to hear from you. If you have received any product that is defective you must contact us within (5) five calendar days of receipt of the merchandise. We will address the quality issue at once. A Customer Service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to LUXE COUTURE. If LUXE COUTURE verifies and agrees that the product is defective in any way, LUXE COUTURE will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. LUXE COUTURE will cover the cost of shipping the exchanged/new item back to the customer. If LUXE COUTURE does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.

Products purchased through our New Product program can not be returned or exchanged, nor will they be replaced. Strictly, all sales through this program are final.

Exchanges

From time to time, LUXE COUTURE, at its sole discretion, may exchange products or portions of a product under the following conditions:

• Requests must be made within 5 days of receipt of product(s).
  Any exchange request after 5 days will not be honored.
• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns and hygiene concerns. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
• Product must be exchanged for something of equal or greater value.
  No refunds will be permitted.
• In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Couture Cash

"Couture Cash" does not hold monetary value and cannot be redeemed towards the purchase price of hair. Couture Cash equates to points awarded to your account that in exchange lead to a VIP status that is based on the amount of points you have accrued within a 12-month period. Points (couture cash) can be awarded by: your hair purchases (every dollar spent equals one point. Shipping cost not included.); by referring a friend, by sending in a photo of you wearing Luxe Couture Hair; by doing a YouTube Video; or by writing a fabulous review about your Luxe Couture Hair.